1 — Virtual Impressions

1 These days creating a good impression is more than just shaking hands and presenting a well-designed business card when you first meet someone. That's because before you even attended a meeting with a prospective client or a potential employer, you can guarantee that they've already searched your name, checked to see if your company has a good reputation via online review sites and even searched your personal online history.

2 To manage your online profile, start with your company's website. According to researchers at the Missouri University of Science and Technology, it takes under three seconds for an online visitor to start to form an opinion of your brand from the website. The researchers also tracked eye movements and discovered that visitors tend to gain their first impressions from the logo, photographs, menus and, in particular, the opportunity to make contact via social media. In other words, projecting the right kind of online image is not just about looking good, but companies should also make sure their customers can interact with them and start building a relationship.

3 Individuals such as freelancers and job-seekers also need to think carefully about their social media image before posting photos and comments online. A recent survey of 450 employers showed that more than 40% had taken a dislike to a potential employee as soon as they'd checked the person's Facebook page. One typical reason for rejection was finding out that the information on the CV didn't match the applicant's online profile. It's a good idea for anyone who is self-employed or looking for a job to think about how they come across to people and to make sure their online profile promotes a positive and truthful image.

2 — Gist Questions
Read the text above, then match each statement to the correct paragraph (1, 2, or 3).
4 — Review: Text with Collocations
Here is the text again with the collocations highlighted. Green = correct. Red = incorrect.
1 — Similar Meanings
Match each adjective on the left to one with a similar meaning on the right. These adjectives appear in audio track 1.1 — matching them first will help your listening.
2 — Listening 1.1
Before you listen, read these questions. Then play the audio and make notes in the boxes below. Your teacher will check with you.
1. In what way is website localization like other forms of advertising?
2. What differences between Western and Asian websites does Zhifu mention?
🔊 Track 1.1 — Zhifu Li, website designer in Hong Kong

📁 Audio file: br2_004_a1_1.mp3

Presenter So is most of your work to do with translating websites from English?
Zhifu No, not really, although we do get a lot of Western companies who want to break into Asian markets. The problem is … they think they can just come along and translate their website, just like that … But really that's a very expensive and ineffective way of doing things.
Presenter There's more to it than that?
Zhifu Yes. And to be honest, it's quite arrogant to think you can create a favourable impression and attract a lot of customers without really trying. To start with, customers are still wary
Presenter What … of newcomers? Or of the technology?
Zhifu Both. You have to work hard to show that you are trustworthy and to make customers feel confident in your company.
Presenter Yes, but that's not a particularly Asian phenomenon, is it? I mean, if you have a website with spelling mistakes, people are bound to be suspicious, aren't they?
Zhifu That's right, but just like in traditional advertising, some things are more effective in some cultures than others.
Presenter So you're saying a localized website would need to be genuinely different in some way?
Zhifu Yes. In the West, the websites have a lot of words – lots of facts and figures, they're often quite complex. But here, the websites that work best are simple and functional … in the same way that many Asian cultures prefer offices that are modest rather than ostentatious.
Presenter A case of less is more?
Zhifu Yes, exactly. And you have to understand the local culture. For example, here in China, when people go shopping online, they like sites where they can bargain and make a deal, because that's what they like to do in real life.
Presenter So a website like that would need a lot more than just translating. You might have to rebuild the whole site.
Zhifu That's right. For really successful website localization, you have to start the process from the beginning, taking all these cultural things into account … not just translate the words and hope for the best.
3 — Discussion Prep — First Impressions
How do these factors help create a good or bad first impression of a company? Take some notes that will help you in the class discussion.
1 — Email from Ivan Formanek
Read the email below, then answer the three questions in your own words. No submit button — share your answers with the class.
To: sean.mcfee@sfdesign.com From: ivanformanek@sspeaking.cz Subject: Designer for new website needed

Dear Mr McFee

My name's Ivan Formanek and I have my own translation agency – Simply Speaking. I was given your details by one of your former colleagues, Ursula Vladikova. She recommended you to me as we are planning to renew our website.

If you are interested in discussing this further, could you either call us or send an email in reply and we will arrange a meeting with you?

Best regards

Ivan Formanek

📝 Questions — share in class
1. How did Ivan find out about Sean McFee?
2. Why is Ivan contacting Sean?
3. What does Ivan ask Sean to do?
2 — Listening 1.2
Sean sends an email in reply to Ivan and then calls him. Listen and answer questions 1–3. Share your answers with the class.
🔊 Track 1.2 — Sean McFee calls Ivan Formanek

📁 Audio file: br2_004_a1_2.mp3

Ivan Ivan Formanek. How can I help you?
Sean Hello, Ivan. This is Sean McFee. I'm calling about the email I sent you regarding your new website.
Ivan Oh, hello. Yes, I remember. Thanks for responding so quickly.
Sean No problem. I wondered if you'd had time to look through the portfolio I sent.
Ivan Yes, I have. Your work looks very interesting.
Sean What exactly do you want to do? Do you want to change the whole site or just update parts of it?
Ivan Well, we're currently updating our corporate image, which means redesigning the logo, the brochures and the website. We've already done some of this in-house, but we need help with the website in particular.
Sean Well, I could certainly help you with that.
Ivan Great. I suggest we meet to discuss things further. I have to be honest, though. You aren't the only designer we're talking to.
Sean I understand. When would you like to meet?
Ivan Well … I go to Berlin once a month to interpret for a client of ours – I'm covering for a colleague who's on maternity leave. In fact, I'm leaving the day after tomorrow, but we can meet when I get back.
Sean Fine, whatever's best for you.
Ivan Let's say, provisionally, Tuesday the 13th at eleven o'clock and I'll get my assistant to call you later today to confirm. You'll be travelling in from Krakow, won't you?
Sean That's right.
Ivan It might be best to discuss travel arrangements with my assistant then. Her name is Catherine, by the way.
Sean Fine. Well, thanks for your time.
Ivan You're welcome. See you in a couple of weeks.
📝 Exercise 3 — Open questions
1. What is the purpose of the call?
2. What is the outcome?
3. Why is there a delay before the meeting can take place?
🔀 Exercise 4 — Put sentences a–j in the correct order (1–10)
Drag the sentences to match the order they appear in the conversation. Sentence b is already in position 1. Click Check Order when done.
3 — Listening 1.3
Listen to a call Sean receives and answer questions 1–3 below. Share your answers with the class.
🔊 Track 1.3 — Incoming call for Sean

📁 Audio file: br2_004_a1_3.mp3

Sean Hello, Sean McFee.
Catherine Hello, this is Catherine, Ivan Formanek's assistant. I'm calling about the meeting on Tuesday the 13th.
Sean Oh, right. Thanks. I wanted to speak to you about that. I'm actually going to be in Prague already as I've arranged to meet some other clients on the Monday.
Catherine OK.
Sean Can you tell me how I get to Simply Speaking? Is it best by taxi or public transport?
Catherine Public transport's fine. Let me know where you're staying and I'll email you a map and directions from your hotel.
Sean Thanks. Another thing I wanted to check … How long are you scheduling the meeting for? There's a train that leaves at three o'clock. Will I have time to catch that one or should I take a later one?
Catherine We'll be finished by 2.00 at the latest … It only takes 20 minutes to get to the station, so you'll have plenty of time.
Sean Thanks. I'll probably take a taxi to the station to be sure.
Catherine OK. When you arrive at the company, give your name to Reception and they'll send you up to us on the fifth floor. And let me know if you need a taxi and I'll book one for you.
Sean That's very kind. Thanks a lot.
📝 Exercise 5 — Open questions
1. Who is calling Sean and why?
2. How will Sean know how to find Simply Speaking?
3. What transport is he going to use to get to the meeting?
✍️ Exercise 6 — Listen again: key phrases
Listen to Track 1.3 again and write the exact phrase used in each case.
What phrase does Sean use to …?
a. enquire about transport
b. refer to the time of the train
c. discuss the possibility of catching the train
What phrase does Catherine use to offer help with …?
a. directions
b. a taxi
📖 Working with Words
1 — Match the sentence halves
Click a number on the left, then click its matching ending on the right.
2 — Complete with the correct adjective
Choose the correct adjective from the box to complete each sentence.
📅 Business Communication
3 — Complete the follow-up call
Click a phrase from the box, then click a gap (___) in the dialogue to place it there. Click a placed phrase to remove it.
4 — Put the words in the correct order
Click the words to build the sentence in the correct order. Click a placed word to put it back in the bank.
⚙️ Language at Work — Present Simple & Continuous

Present Simple — use for:

  • routines & habits — I usually arrive at 8.30.
  • permanent facts & states — I work for IBM.
  • timetabled future events — The train leaves at 11.15.
  • future after time words (when, as soon as, if) — When I see her, I'll call.
Common phrases: as a rule, generally, on the whole, once a week, most of the time, every winter

Present Continuous — use for:

  • actions happening right now — Mr Takashi is waiting.
  • ongoing / unfinished projects — I am writing a report.
  • temporary situations — I am staying with my brother.
  • gradual changes — Sea levels are rising.
  • future arrangements — I am seeing Mrs Langer next Tuesday.
Common phrases: currently, for the moment, at the moment, right now, tomorrow afternoon
⚠️ Stative verbs (know, agree, look, prefer, want, own, belong, taste, sound, seem) are normally only used in the simple form.
I see the Eiffel Tower (stative) vs I'm seeing Bob on Monday (= I'm meeting Bob – arrangement).
5 — Present simple or continuous?
Complete each sentence with the correct form of the verb in brackets. Type your answer and click Check Answers.
6 — Write an appropriate question
Write a question using a stative verb from the box: belong · taste · look · own · prefer · sound
More than one correct question is possible — use Show model answer to compare.
7 — Choose the correct form
Click the correct option in each sentence.